PROTECT Every service margin, from closed deal to closed claim

Stop before it drains your margin|

Service Assurance Hub bridges sales commitments, support execution and financial accountability. Know in one click what each customer is entitled to, and capture every cost you absorb. 100% native to Salesforce.

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✓ Native to Enterprise & Unlimited Editions ✓ No middleware ✓ Uses your existing security model

Case › 00045821 › Service Entitlement Check

Try it: switch scenarios to see how agents get an instant coverage decision.

1 clickentitlement verification

0–100%parts & labor coverage rules

Multi-currencylabor costing

100%native to Salesforce

Platform

Close the gap between what you sold and what you support

Lifecycle

From closed deal to margin-safe claim

Each step feeds the next, so nothing is retyped and nothing slips through.

By role

Built for everyone who touches a service dollar

Key concepts

A simple model behind every decision

Granular coverage

See who pays, down to parts and labor

Set coverage percentages per assurance scope. Drag the sliders to see how a claim splits between your company and the customer.

Parts covered: 100% Labor covered: 100% Cost of parts ($): 400 Cost of labor ($): 900

Absorbed by you (assurance claim)$1,300

Billable to the customer$0

Illustrative figures. A claim is generated automatically when the cost to your company exceeds zero.

Why switch

Guesswork and spreadsheets vs. Service Assurance Hub

Without itService Assurance Hub

Is this covered?Ask around, check contractsInstant answer on the Case

Out-of-scope workDiscovered after the factBlocked at the source

Labor costingManual rates, FX errorsAutomated, multi-currency

Warranty expensesHidden in overheadAuto-generated claims

Root-cause trendsAnecdotesRework codes and components

Audit trailScattered notesLocked timesheets

ROI

Estimate the margin you could protect

Support cases per month: 300 Cases with out-of-scope or uncovered work (%): 5 Average unrecovered cost per case ($): 400

You could protect about $0 per year

Illustrative only: assumes the hub catches 70% of those cases. Replace with your validated figures.

FAQ

Questions, answered

Is Service Assurance Hub really native to Salesforce?

Yes. It is a managed package built 100% on Salesforce, with no middleware. It uses your existing security controls, user profiles, permission sets and standard reporting.

Which Salesforce editions are supported?

Enterprise and Unlimited Editions.

Does it support multiple currencies?

Yes, it is a core feature. Labor rates are calculated in the customer account's operating currency. Multi-currency must be enabled in your org first, and Salesforce does not allow it to be switched off once activated.

How do agents know whether a case is covered?

The Service Entitlement Check component on the Case shows the support commitment term, assurance scope validity, component coverage and available labor support, with a clear valid indicator.

What happens when remediation costs us money?

When a remediation timesheet closes with a cost to your company above zero, an assurance claim is generated automatically. After approval, the support plan margin adjusts and finance can monitor it.

How do we get started?

Contact info@codeylabs.com for your installation link. Setup follows a step-by-step path in the knowledge base, and support is available at support@codeylabs.com.

Ready to protect every service margin?

Tell us about your support and warranty setup and we will arrange a demo.